Terms of purchase

Terms of purchase and contract on www.cillabijoux.it website


In this paper and in the documents mentioned describes the conditions concerning the use of the website and purchasing the items advertised in it (hereafter, the “conditions”). The customer is required to view and accept these conditions before using the website. By using this website or placing an order through the same, the customer accepts the contents of this document and in the Privacy Policy you confirm that you have read and accettao. The customer is encouraged to check for any changes to the Terms will apply as those in force at the time of the consultation of the web site or the conclusion of the Contract. The contract and conditions of purchase are written in Italian language and with it any change can be agreed in writing only in Italian.

Cillabijoux – Lucia Andreucci LTD (Henceforth, “our company”) is an Italian company, registered with the Chamber of Commerce and Industry of Rome, with registered office at Viale Cortina d’Ampezzo 178 00135 Rome. REA number: RM-548933 VAT number: 01620331007 Mail: cillabijoux@gmail.com; Pec: CILLABIJOUX-LUCIAANDREUCCISRL@PEC.IT; Tel. No. 063314555 (headquarters) n. 06484594 (point of sale). Cillabijoux is a workshop, and as such makes its products entirely by hand. The commercial operation is subject, among other things, the regulations pursuant to Legislative Decree no. 114/98.


The information or personal data provided by the client will be treated in accordance with the provisions in the Privacy Policy read and accepted by the customer. By using the website, the customer authorizes our company to the processing of such information and personal data and declares that all information and / or personal information provided is accurate and truthful. By placing an order through this website, the customer warrants and confirms to be of age and possess the legal authority to enter into binding contracts. Our company is exempt from any responsibility for the situation in which the information needed in order to perfect and execute the order are incorrect or incomplete.


Www.cillabijoux.it using the website and / or by orders through the same, the customer agrees to use the website only to conduct consultations or orders legally effective; not to make false and fraudulent orders (in case if there are reasons to believe otherwise, our company will be authorized without further notice to cancel the order and inform the competent authorities); provide accurate and correct e-mail address, postal address and / or other data, in order to contact the customer.


This information and details contained in this website does not constitute an offer to sell, but an invitation to enter into the contract. There shall be no contract between the customer and our company in connection with any products until the ‘order has been explicitly agreed in writing. If the offer is not accepted and the customer had already been made a charge on the customer’s account, the amount will be returned in its entirety.

To place an order, the customer must follow the online purchasing process. Subsequently, the customer will receive an email indicating the receipt of the order. All orders will be subject to our written approval. Will be the subject of the contract only the products listed in the shipping confirmation.

All product orders are subject to the availability of the same. In this sense, in the event of supply problems, our company reserves the right to provide information for Substitute quality products and value at or above which the customer may decide to require. If the customer does not want to place an order of substitutes, it will be refunded any amount already paid. Our company reserves the right to remove any product from this website at any time, or to delete or modify any material or content thereof. Our company will evaluate exceptional circumstances that force to reject the relay of some order even after sending the relevant confirmation. Our company declines all responsibility for any reason from the removal of any product from this website, even after its confirmation.


Without prejudice to what was established in the background and unless extraordinary circumstances, our company will endeavor to send the order specified and confirmed, without liability in the event of delays triggered by the customization of products, unforeseen circumstances and depended on the transportation or courier , from the delivery area. Delivery dates are estimated within a maximum of thirty working days from the date of shipment, unless agreed in writing terms of less or delays depended on the courier or by force majeure. In the event that our company is unable to fulfill the terms of the delivery date, you will be sent an information containing the possibility of bringing forward the purchase by setting a new delivery date, or the option to cancel the order, with Reimbursements of ‘full amount paid. Under these conditions, we will consider each delivery occurred only where bear either a signature to retire at the agreed delivery address.

For the withdrawal of products in our store, please note that Cillabijoux has a unique selling point in Rome, in Via Francesco Crispi, 72. E ‘can pick up your order directly at point of sale, thus excluding the cost of shipping. If the customer chooses this option, you must specify this in writing. You can withdraw the products from Monday to Saturday (except holidays) from 9:00 to 19:30, by appointment confirmed in writing.


Cillabijoux is a workshop, and as such makes its products entirely by hand. In case there is an order with a high number of pieces, Cillabijoux specify directly to the customer what will be the realization of products agreeing a date of dispatch times. Our company will in any case everything possible to fulfill orders in the shortest possible time.

IMPOSSIBLE ‘E / O excessively burdensome DELIVERY
The courier will deliver the product to the shipping address provided by the customer. If after two attempts, is not possible and / or unreasonably expensive to make delivery, our company will contact the customer to arrange delivery in another time and place.


The risks related to the products shall pass to the customer from the moment of their delivery. The customer will acquire the ownership of the products as soon as our company has received the full amount relating to the same, including shipping.


The price of our products will always be the one shown on our website, except where there is an error. In case of error our company will inform the customer as soon as possible which will have the option of reconfirming your order at the right amount, or to cancel it. Otherwise, the order will be canceled and will be refunded the full amount paid by the customer. Our company will not have the obligation to supply the product at the lower price mistakenly indicated even if the relative confirmation proves already received. The website prices are inclusive of VAT at 22% unless otherwise taxation based on the destination country, but exclude delivery costs, which are to be added to the total amount to be paid, as indicated on the website, except for the ‘ option “withdrawal in store” already mentioned. Prices are subject to change at any time; However (unless previously agreed) possible changes will not affect orders for which is already received its confirmation.

After making purchases, all the items that you want to buy will be added to the cart and the next step will involve the completion of ‘order and payment.

The customer is invited to follow these instructions: Click the “Buy” button; click on the button “View Cart”, click the “Update Cart” button; click the “Complete Order” button. In the “Checkout” to fill the form with your contact information, order details, the address where you want to be sent the order and the address to forward the bill. Choose the method of payment and click the Confirm button.

The customer can make payment by bank transfer and PayPal. If the payment method is the bank transfer, it will ship simultaneously crediting the payment, which varies depending on the bank used. If the payment method is PayPal, the charge will be in the process of confirmation.

The customer has the right to terminate the contract, without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day of receipt of the order confirmation. In that case, you will receive a refund equal to the amount paid for such products.

To exercise the right of withdrawal, the customer and ‘obliged to inform the company of its decision to withdraw from this contract by an unequivocal statement sent by e-mail. To this end can ‘use the form at the bottom of these conditions.

To comply with the withdrawal period, and ‘sufficient for the customer sends the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

If the customer withdraws from the contract, all payments will be refunded that carried out for the benefit of our company. These refunds will be made using the same means of payment used by the customer for the initial transaction, unless the same has expressly agreed otherwise.

If the customer decides to return the goods within 14 working days at your disposal, directly at the point of sale, you will not have any expenses you incur.

The customer can not rely on the termination of the contract which has as its object the provision of one or more customized products on demand of the customer.

The right to withdraw from the contract will be applied only to products made in the same condition that they were received by the customer. The customer must return the item using or including the original envelope in the package. The package must also contain the documents and the package of products. However, the customer must return the product together with the receipt bubble to product delivery and duly completed. There will be no refund if the product had been used beyond the mere opening of the package or in case of damage. The customer is therefore required to treat items with care.

You can only make changes with the same product requiring a different color.

The customer can return the product by going to our shop in Rome in Via Francesco Crispi, 72 only if accompanied by Delivery.

To rendered by forwarding agent or courier, the customer must contact our company to arrange collection at the address of residence and by the customer’s expense.

After evaluating the conditions of the article, our company will inform the customer where it was entitled to a refund of the amount paid. The refund will be made as soon as possible and in any event within 30 days from the date on which we will make the article. Refunds will always be made through the payment method used to make the purchase.

Except where expressly provided otherwise in accordance with these conditions, the responsibility of our company on any products purchased on the website is strictly limited to the purchase price of the product in question and in case of personal damages caused by our negligence or cases of fraud or fraudulent activity

Because of the possibility that errors in the transmission of digital information, our company does not guarantee the accuracy and security of information transmitted or obtained through this website, except as is expressly stated to the contrary on the website.

All product descriptions, information and materials appearing on the website are provided “as is” without express or implied warranties. To the extent permitted by law, we exclude all guarantees, except those that can not lawfully be excluded in relation to consumers and users.

Nothing in this Article shall affect the rights recognized by law to the customer as a consumer and user, nor the right to withdrawal.

You acknowledge and agree that any copyrights, trademarks, and any intellectual property rights to the material or the content presented as an integral part of the web site are the exclusive property of our company and of those who have licensed for their use. The customer can use this material only in the manner for which it will receive express permission from our company.
The customer has to avoid any misuse of this site and to prevent the introduction of viruses, trojans horses, worms, logic bombs or other programs or materials that may cause technological damages. If no authorization, must not access the website or the server on which it is hosted or any other server, computer or database related to our website. You agree not to perpetrate DoS attacks against this website.

In case of non-compliance with this clause, we will inform the competent authorities with whom we will cooperate to identify the perpetrators responsible for the attack. Similarly, in case of non-compliance with this Article, the use of the website authorization will be withdrawn immediately. Our company disclaims any liability for any damages or losses resulting from a denial of service attack, viruses or other program materials or technology that may cause damage to your computer, computer equipment, data or materials from the use of our website or the downloading of content from the same or redirect the user to it, inviting the user to the use of security systems such as anti-virus or similar.

Where our site contains links to other pages or materials of third parties, these links are provided solely for information purposes, without our control content or materials contained within these pages or sites, with express exemption from any liability in case of damage or losses resulting from their use.
The existing law provides that part of the information or communications that our company will send are writing. Proceeding to the use of this website, you agree that most of the communications exchanged with our company are in electronic format. Our company will contact the customer via e-mail or provide information by posting notices on the website. By virtue of the contractual agreements, the customer agrees to the use of such electronic means of communication and agree that any agreements, notices, disclosures and other communications that we send you electronically comply with the legal requirements which will require the written form. This condition does not affect your statutory rights.

Cillabijoux, as workshop, allows the customer to contact us personally in case have the need to customize one or more of our products. You can find our contact details in the “Contact” page of our website.

The notifications that the client will send us are to be sent preferably via the order form. In compliance with the provisions of this article, and, unless it is established to the contrary, we will receive all communications either by email to the mailing address you provided at the time of an order.

For the confirmation of, in the case of a letter, it will be sufficient to verify that sets forth the correct address, has been correctly stamped and duly sent from the post office or mailed in a letter box; in the case of an ‘e-mail, it will be sufficient to verify that the same was sent to the email address specified by the recipient.


The contract is binding under the law even against giving and / or assigns of both parties; It excludes any assignment by the customer, unless authorized in writing by our company. Our company has the right to transmit, assign, record and sub-contract or otherwise dispose of a Contract, or the rights and obligations derived from it in our favor or for us at any momentodurante the entire term of the Agreement.


Our company declines all responsibility in case of non-compliance or delay in the obligations under the contract the cause of which is due to force majeure, such as any act, condition, failure to exercise, omission or accident that is beyond our reasonable control, such as, by way of example but not limited to: strikes, lockouts or other measures of claim; Civil unrest, revolt, invasion, attack or terrorist threat, war or threat or preparation for war; fire, explosion, storm, flood, collapse, epidemic or any other natural disaster; inability to use trains, ships, aircraft, motor transport or other means of transport, public or private; inability to use the public telecommunications systems or private; acts, decrees, legislation, regulations or restrictions imposed by other governments or public authorities; errors or accidents in the maritime or river transport, postal or any other type of transportation.

The compliance obligations of our company under the contract will remain suspended during the period when there is the act of God, and that we will extend the payment terms to meet our contractual obligations for the duration of that period.


If, during the term of the contract, our should fail to strict compliance with any of the obligations assumed by virtue of the same or any of these conditions, such action shall not constitute a waiver of such rights or remedies or dispense the customer to respect its obligations.

No waiver by us of any right or concrete action will assume the waiver of other rights or remedies under the contract or the conditions. No waiver by us for any of these terms or rights or actions arising from the contract will have an impact, except as expressly agree that this is a waiver and that it is completed as well as is given in writing.

These conditions and the entire document to which you refer explicitly in the same represent the entire agreement existing between our company and the customer, in the subject matter of the contract and may not be waived except in writing. Our company and the customer acknowledge that they have entered into this agreement without reliance on any statement or promise made by the other party or that could be inferred from any statement or written communication in the negotiations initiated by the two parties prior to the contract, except as expressly mentioned in these conditions.

If any of these Terms or provisions of an agreement were to be declared null and void for firm resolution by a competent authority, the remaining terms and conditions remain unchanged and in force, without being affected by this declaration of nullity.


Our company reserves the right to revise and amend these Terms at any time.

The customer will be subject to the policies and conditions prevailing in the moment of doing each order, unless by law or governmental agencies measures had been forced to change with retroactive effect; In this case, any changes will also affect orders you have previously made.


The use of our web site, and contracts for the purchase of products through this web site are governed by Italian law. Any disputes arising out of or relating to the use of the website or these contracts will be subject to the jurisdiction of the Italian courts and in particular the competence of the Court of Rome. If you are entering into the contract as a consumer, this clause shall not affect the rights granted to you by law.

ANNEX – Model withdrawal form (complete and return this form only if you want to withdraw from the contract)

– To [here the name, geographical address and, where

available, phone number, fax number and e-mail addresses

e must be inserted by the trader]:
– Hereby I / we hereby give notice withdraw from my / our

contract of sale of the following goods / services

– Ordered / received

– Name / of the consumer

– Address of the / of the consumer

– Signature of / the consumer

– Date



As a customer:

Expressly I declare to have read and understood all the terms and the terms of service, consisting of n. 23 items I had seen and accepted.
Expressly I declare to be aware of:
– The prices of goods covered by the contract;
– Characteristics of the goods covered by the contract;
– The method of payment and delivery;
– The right and the modalities of withdrawal;
Expressly declare to have read, I understood and accepted the Communication on privacy and the processing conditions of my personal data.
Expressly authorize the use of my personal data for commercial purposes and advertising (eg: promotions or mailing list) only to Cillabijoux – Lucia Andreucci LTD

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.